Comments on: Kundservice: Hur tänker bilverkstäder? http://alfabravo.com/2005/06/14/hur-tanker-bilverkstader/ Scenarios and thoughts about internet video and media development. Tue, 06 Jan 2009 06:13:06 +0000 http://wordpress.org/?v=2.5 By: Bjorn http://alfabravo.com/2005/06/14/hur-tanker-bilverkstader/#comment-223 Bjorn Sat, 02 Aug 2008 21:52:17 +0000 http://alfabravo.com/2005/06/14/hur-tanker-bilverkstader/#comment-223 I live in Los Angeles since 25 years. When in rare, extreme circumstances somebody can't get a service appointment within 24 hours, they get really angry. 99.99% of the time I call to schedule a service for next morning, and pick it up in the afternoon, often washed as Mikke experienced, and absolutely 100.0000% of the time with an itemized bill. All of the above across different car brands and different service shops. The suggestions you make are great, but for anything to really happen I think it has to start with putting the customer first, and that is a cultural issue. In the U.S., any business that tried to do what you described would close within months, because nobody would accept it. I was hoping that Sweden had caught up with the U.S. in this area, but perhaps there are too many centuries of "if it wasn't for the damn customers, we could all have a great time here at work!" I live in Los Angeles since 25 years. When in rare, extreme circumstances somebody can’t get a service appointment within 24 hours, they get really angry.

99.99% of the time I call to schedule a service for next morning, and pick it up in the afternoon, often washed as Mikke experienced, and absolutely 100.0000% of the time with an itemized bill.

All of the above across different car brands and different service shops.

The suggestions you make are great, but for anything to really happen I think it has to start with putting the customer first, and that is a cultural issue. In the U.S., any business that tried to do what you described would close within months, because nobody would accept it.

I was hoping that Sweden had caught up with the U.S. in this area, but perhaps there are too many centuries of “if it wasn’t for the damn customers, we could all have a great time here at work!”

]]> By: Anonymous http://alfabravo.com/2005/06/14/hur-tanker-bilverkstader/#comment-17 Anonymous Mon, 19 Nov 2007 15:45:00 +0000 http://alfabravo.com/2005/06/14/hur-tanker-bilverkstader/#comment-17 Använd er av en mindre verkstad. Jag driver själv Bilservicegruppen i Stockholm och känner igen ert problem. Vi har alltid närkontakt med våra kunder och det underlättar inte bara för kunderna utan även för oss..<br/><br/>Mvh Tony Använd er av en mindre verkstad. Jag driver själv Bilservicegruppen i Stockholm och känner igen ert problem. Vi har alltid närkontakt med våra kunder och det underlättar inte bara för kunderna utan även för oss..

Mvh Tony

]]> By: Henrik Ahlen http://alfabravo.com/2005/06/14/hur-tanker-bilverkstader/#comment-16 Henrik Ahlen Fri, 08 Jul 2005 09:40:00 +0000 http://alfabravo.com/2005/06/14/hur-tanker-bilverkstader/#comment-16 Mikke: wonderful story, illustrating exactly what I was looking for! I assume that you will service your Volo at the same place the next time?! Mikke: wonderful story, illustrating exactly what I was looking for! I assume that you will service your Volo at the same place the next time?!

]]> By: Marcus http://alfabravo.com/2005/06/14/hur-tanker-bilverkstader/#comment-15 Marcus Wed, 22 Jun 2005 14:24:00 +0000 http://alfabravo.com/2005/06/14/hur-tanker-bilverkstader/#comment-15 Man undrar om inte det enda skälet till att inte införa någonting liknande det du beskriver är för att de har någonting att dölja? Man undrar om inte det enda skälet till att inte införa någonting liknande det du beskriver är för att de har någonting att dölja?

]]> By: Mikke http://alfabravo.com/2005/06/14/hur-tanker-bilverkstader/#comment-14 Mikke Wed, 15 Jun 2005 02:03:00 +0000 http://alfabravo.com/2005/06/14/hur-tanker-bilverkstader/#comment-14 Hej,<br/><br/>I live in Texas. When we turned our Volvo (yes the swedish car!!) in for service, it was returned washed and with a tape in the casette player. When we played the tape, the mechanic had recorded everything he did with the car, some comment on it's general status and a statement on how he hoped we would return for the next tune-up. That's what I call service! And we got a loner car the day it was stuck in the shop too!!! Hej,

I live in Texas. When we turned our Volvo (yes the swedish car!!) in for service, it was returned washed and with a tape in the casette player. When we played the tape, the mechanic had recorded everything he did with the car, some comment on it’s general status and a statement on how he hoped we would return for the next tune-up. That’s what I call service! And we got a loner car the day it was stuck in the shop too!!!

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